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Shipping Policy

Last updated: 04th of May 2026

1. General Information

At BASQ Supply, we aim to provide a smooth and reliable shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

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2. Order Processing Time

  • Orders are processed within [3 business days after payment is received.

  • Orders are not processed on weekends or public holidays.

  • During high-demand periods, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

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3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic shipping: 5 business days

  • International shipping: 5–15 business days

Please note that delivery times are estimates and may vary due to external factors.

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4. Shipping Destinations

We currently ship to:

  • Worldwide

If your country is not listed, please contact us before placing an order.

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5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your package in real time.

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6. Customs, Duties & Taxes

For international orders:

  • Customs duties and import taxes may apply

  • These charges are the responsibility of the customer

  • We are not responsible for delays caused by customs

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7. Shipping Delays

We are not responsible for delays caused by:

  • Courier issues

  • Customs processing

  • Weather conditions

  • Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact us and we will assist you.

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8. Incorrect or Incomplete Addresses

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.

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9. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and photos (if applicable)

We will work with the shipping carrier to resolve the issue and offer a suitable solution.

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10. Split Shipments

In some cases, orders may be shipped in multiple packages depending on product availability or warehouse location. You will be notified if this occurs.

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11. Contact Information

If you have any questions about this Shipping Policy, please contact us:

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