Refund and Return Policy

Last updated: 04th of May 2026

1. Introduction

At BASQ Supply, we want you to be satisfied with your purchase. This Refund and Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

2. Returns

2.1 Return Period

You have the right to return your order within 14 days of receiving the item, without providing a reason (in accordance with applicable consumer protection laws, if applicable).

2.2 Return Conditions

To be eligible for a return:

The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase (receipt or order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items may not be eligible for return:

Personalized or custom-made products
Perishable goods
Hygiene or sealed items that have been opened
Gift cards or digital products

4. Return Process

To initiate a return:

Contact us at basqsupply@outlook.com
Provide your order number and reason for return
Wait for return instructions and approval

Returns sent without prior approval may not be accepted.

5. Refunds

5.1 Refund Approval

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

5.2 Refund Method

If approved:

Refunds will be issued to your original payment method
Processing time: 14 days

6. Shipping Costs

Original shipping costs are refundable.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. Damaged or Defective Items

If you receive a damaged or defective product:

Contact us within 7 days of delivery
Provide photos and order details

We will offer a replacement, repair, or full refund where appropriate.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us to arrange the process.

9. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you have done all of the above and still have not received your refund, please contact us.

10. Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason. If you are located outside, we'll apply the same rights for you.

You must inform us of your decision and return the goods within the required timeframe. We will not take responsibility outside the required timeframe.

11. Contact Information

If you have any questions about this Refund and Return Policy, please contact us:

Email: basqsupply@outlook.com